Terms and Conditions

1. Each client must read the terms and conditions under which the HELISKI ROMANIA (HSR) experience operates. These terms and conditions govern our contractual relationship for any type of heliski or free-ride ski experience that we offer and that you want to benefit from. By purchasing any type of heliskiing package you give us your full consent to the terms and conditions. If you make your reservation as a representative of a group, you must go through this document and you are responsible for informing your group members of the terms and conditions of this Agreement.

2. To reserve the experience offered by us, a payment of 15% of the agreed price is required. Your reservation will only be confirmed after this advance payment is made. The remaining balance is to be paid as follows: 35% of the price by November 15th, 2024, and the final 50% maximum 3 days after the completion of the experience. The advance payment should be made by bank transfer, as specified in your invoice, which will also include the necessary bank details. The remaining balance can be paid in cash or by bank transfer no later than the date reserved for the experience. HSR will charge a late payment fee of 0.1% per day for any delays in payment of the remaining balance. If you do not show up on the reserved date, for any reason, HSR reserves the right to retain all payments made as compensation.

3. The price of the experiences offered varies depending on the period, the activities included in the packages or the number of packages for which the reservation is requested. The reserved experience is described in detail in the Annex to this contract.

4. There may be situations where, for objective reasons, certain changes need to be made to your booking. We reserve the right to always make these changes. We assure you that we will inform you in advance and that your experience will be as little affected as possible. 

5. We may have to cancel the experience you have booked for reasons not related to our strength such as bad weather conditions or technical failures in the aircraft. We will try to offer you the experience you want on another day of your stay. Suppose we cannot organize the heliskiing experience on another day of your stay. In that case, we will compensate for the heliskiing experience with another ski activity that we have available at that time. (off-piste skiing, cat-skiing, etc.)

6. You will not be refunded the money you pay if (i) you are late or leave earlier for reasons not related to HSR, (ii) you do not benefit from the experience booked due to previous medical conditions or you got injured during the experience, or (iii) you do not benefit from the reserved experience due to your skiing skills or stamina. 

7. Cancellation of reservations will be made by e-mail to the [email protected]. Subject to availability, the HSR team will book your package on other available dates, either in the current season or next season. 

8. Given that the activity of heliskiing and off-piste skiing involves significant risks, HSR does not take any responsibility for participants who want to benefit from these extreme experiences. HSR or HSR guides will not be held liable for any kind of accident that resulted in physical injury, property damage, loss, or damage to your equipment.

9. Each participant must expressly waive the right to hold the HSR liable in the event of any risk occurring. More information in this regard, as well as the document to be signed, will be provided by the time  the helicopter safety and avalanche briefing session occurs. The refusal to sign this document compels us to cancel the reservation of the one who refuses. 

10. HSR ensures the safety of each participant. In this regard, it reserves the right to impose rules on participants, which they are obliged to comply with. The Guide will ensure that it informs each participant of the rules to be followed.

11. HSR does its best to ensure that the experience is carried out as planned. HSR cannot be held responsible for inconveniences related to weather conditions, snowfall, snow quality, danger of avalanches or personal skiing skills. The guides reserve the right to adjust the experience plan as they consider necessary according to the ski skills of the participants, the weather conditions, as well as any other unforeseen reasons that may arise, to ensure the safety of each member of the group. The representative who reserves experience for a group of people shall be required to ensure that the members of his or her group are aware of this information.

12. HSR is not responsible for the quality or how its partners perform other services to which HSR has only the quality of intermediary. HSR cannot be liable for any last minute modification or changes at your booking done by other collaborators. 

13. We ask the participants to purchase medical, personal and travel insurance, concerning the high costs involved in the heliskiing activity. Insurance should cover cancellation of the trip, off-piste skiing activity or emergency evacuation by helicopter. Please take these recommendations seriously and make sure your experience is covered by an insurance policy. HSR reserves the right to request proof of insurance and it reserves the right to refuse participation in experience in the absence of insurance covering all risks involved. The representative who reserves the experience for a group of persons shall be required to ensure that the members of his or her group are insured. 

14. HSR's experience requires a considerable level of stamina and off-piste skiing experience. Participants should ensure that they have considerable experience and ski skills to be able to take advantage of the ski lines in a comfortable way. Even though the HSR provides training in the heliskiing experience, participants must ensure that they can benefit from the experience from a physical point of view. HSR and HSR guides have the right not to allow participants to benefit from the reserved experience when they consider that their level of stamina, experience or skiing skills are not sufficient to benefit from the experience in a safe way. HSR does not return the sums of money paid to the participant who does not meet the minimum conditions for participation, nor is it liable for any damages that could result from the cancellation. The representative who reserves the experience for a group of people must ensure that the members of his group have the necessary skills and experience to benefit from the reserved experience safely. 

15. Participants must inform HSR about any medical condition capable of influencing how the participant can benefit from the experience and existing at the time of making the reservation or that occurred after the moment of booking. Otherwise, the HSR reserves the right to cancel that reservation if it finds that the participant in question does not meet the minimum conditions necessary to be able to benefit from the booked experience in a safe manner. HSR does not return the sums of money paid to the participant who does not meet the minimum conditions for participation, nor is he liable for any damages that could result from the cancellation. The representative who reserves the experience for a group of people must ensure that the members of his group do not suffer from medical conditions capable of influencing the performance of the reserved activity.

16. Each participant in the experience will give a statement informing them of the risks that occur to them off-piste skiing and confirming that they do not have any kind of physical or medical condition capable of influencing the safety of the experience. The representative who reserves the experience for a group of persons shall be required to ensure that the members of his or her group know this information.

17. HSR reserves the right to make photo and/or video materials to promote the heliskiing experience. In achieving this right, the images of the participants in the experience offered by HSR can be immortalized to be used in heliskiing experience promoting campaigns. The participant must assign copyright credit to @heliskiromania for the photo/video materials taken over, used, or redistributed publicly, online, or offline. By failing to comply with this obligation, the participant infringes the copyright on the promotional materials that HSR creates, being directly liable for any damages caused to us or to others as a result of using the materials without copyright. The representative who reserves the experience for a group of people shall be required to ensure that the members of his or her group know this information.

18. To execute this contract, HSR processes the personal data provided by the participants in the light of the experience they wish to reserve. This data includes but is not limited to, names, surnames, contact details, medical conditions, or other similar information that participants understand to provide to us. The information provided is kept by HSR for the duration of the performance of the object of the contract and may be transferred to other third-party collaborators who provide other services to the participant. The participant can request for demanding access, modification or deletion of the personal data processed by the HSR. HSR does not use the personal data processed for purposes other than those necessary for the execution of this contract. The representative who reserves the experience for a group of people shall be required to ensure that the members of his or her group know this information.

19. The governing law of this report is Romanian law. Any dispute arising between the parties will be settled amicably. If the dispute is impossible to be amicably settled, the courts in Timiș County will be competent in resolving the matter.

20. The agreement shall take effect from the moment of its signature by the parties throughout the duration of its execution, respectively until the participant benefits from the reserved experience.

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